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Question: My question isn’t listed here, now what?
Answer: If your particular question is not addressed in any of the Sitemap Creator specific articles, try looking in the ‘General Product Information’ category. All our products use the same building blocks, so common questions that pertain to all products are listed there (such as emailing reports or […]
Question: How do I find out if Google or Bing is using my sitemap?
Answer: To get more detailed information about your sitemap file’s usage you’ll need to create an account with each search engine provider. First, upload your newly created sitemap to your server, and then create an account with either Google or Microsoft.
To create […]
Question: I’ve setup my scheduled tasks to send me an email notification when they’re finished, but I am not receiving any notification. What’s wrong?
Answer: If you’re not receiving email notifications from the scheduler, check the following:
Confirm that you’ve setup your SMTP server settings under “Settings | Email Settings”. These are your outgoing mail server settings. […]
Question: Can I configure multiple email recipients for my scheduled reports?
Answer: Yes, all our email capable products will accept multiple recipients. To do so, enter multiple email addresses in the email address field, with each address separated by semicolon (“;”).
Question: Where are my project files stored and how can I move them to a different PC?
Answer: By default, all of our project files and settings are stored in the same location on your PC:
Windows 2000/Windows XP:
C:\Documents and Settings\\Application Data\Inspyder \
Windows Vista/Windows 7/Windows 8:
C:\Users\\appdata\roaming\Inspyder \
(Remember to replace with your actual Windows username, and […]
Question: I am having difficulty configuring email reports. What should I check?
Answer: Please check the following items if you are having difficulty configuring or sending email reports.
Are you running the latest version of the software? You can check by clicking the blue ‘?’ icon on the main screen, then clicking ‘Look for Updates’.
Did you configure […]
Question: When trying to schedule one of your products to crawl my site I get an ‘Unexpected Error’ message (“Object not set to an instance of an object”). How can I fix it?
Answer: Try changing the text of the ‘Task Name’ field. Task names that contain punctuation (such as “example.com”) can cause problems. Remove any […]
Question: I’ve lost my Registration Code, can you send it to me again?
Answer: Yes, please visit this page and enter your email address. Your registration code will be instantly resent to you.
Question: Does Inspyder’s software work through a proxy server? How can I configure my proxy settings?
Answer: Yes, our software will work through a proxy server. Our programs automatically use the same proxy settings that are configured for Internet Explorer (IE). If you are able to surf the web with IE, than our software should be […]
Question: When crawling my website I get the following error:
“The CRC in GZip footer does not match the CRC calculated from the decompressed data.”
How can I fix it?
Answer: This error message indicates that your web server is returning incorrect HTTP data. Your server is reporting that the HTTP response is compressed using “GZip”, but our […]
